responsible
gambling policy

betfair australia



Betfair is committed to endorsing responsible wagering as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment. Betfair's Responsible Gambling Policy sets out its commitment to minimising the negative effects of problem gambling and to promoting responsible gambling practices. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling. In order to assist our customers in gambling responsibly, we ensure that all our staff receive responsible gambling awareness training and we have provided the following information and features on our site.

  • Customer driven deposit and loss limits
  • Time Out tools
  • Self-exclusion tools
  • Links to the national gambling helpline and other help organisations
  • Self help and awareness information
  • Information and tools to protect underage access
  • Access to all betting transactions for the life of an account
 

Financial Limits

Functionality is available to set Daily, Weekly or Monthly Deposit Limits. These can be set either when you register for an account or from within your 'Account Profile' if you are already a customer. Limits can be amended at anytime from within your 'Account Profile' and more detailed information about this functionality can be found there. Weekly, Monthly or Yearly Loss Limits are also available. These can be set either when you register for an account or from within your 'Account Profile' if you are already a customer. Limits can be amended at anytime from within your 'Account Profile' and more detailed information about this functionality can be found there. If you require any further information or assistance regarding any of our Financial Limit functionalities, please check out our Help Centre.

 

Time Out

If you feel the need to take a short break from gambling we offer the ability to 'time out', this enables you to block your account for a 24hr, or 48hr period. During this time you will be unable to bet on any Betfair products. At the end of your selected time period your account will automatically be reopened.

Please note you will not be able to reverse this 'time out' during the period entered.

To take advantage of this restriction please take the following steps:
Login to your Account, Select 'My Account' from the drop down within the Header of the site, Select 'Account Details', Select 'Player Protection' and Choose the most appropriate Time Out option for you.

 

Self-exclusion

Should you need to take a break from gambling, we provide a self-exclusion facility which can either be set from within your 'Account Profile' section, or which can be set by our Helpdesk upon request. Self-exclusion means that your account will remain closed for a minimum period of 6 months, and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request). A written request (after 6 months has elapsed) is required before account re-opening can be considered. If you are considering self-exclusion, please remember to contact all gambling companies with whom you have accounts and ask to self-exclude with them too. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites

 

Third-party exclusion

An individual with a close personal interest in the welfare of a Betfair customer can apply to the Tasmanian Gaming Commission for an order to prohibit that customer from gambling on betting exchanges. The Commission considers such applications, along with any representations from the affected customer, before deciding whether or not to make such an order. Betfair, along with all other betting exchange operators, is provided with a copy of any such order and is required to suspend the account and refund any outstanding account balance. Please contact our helpdesk if you require further information or assistance.

 

Maintaining control

Whilst the majority of our customers gamble within their means for some it can be more difficult. In order to maintain control of your gambling habits we would like you to bear in mind the following points:

  1. Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money
  2. Avoid chasing losses
  3. Only gamble when you can cover the losses
  4. Keep track of the time and monitor the amount of money you spend
  5. If you need help, use the deposit and loss limits tools to help you control the amount you can spend. These can be accessed from within your 'Account Profile' or you can contact our Helpdesk for assistance.
  6. Should you need a break from gambling, self-exclusion can be set from within your 'Account Profile or our Helpdesk will be able to assist you

 

If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations which we have detailed below. 

Do you have a problem?

If you are concerned that gambling has had a negative impact on your life or someone else's then the following questions may help you find out.

  • Does gambling prevent you from attending work or other engagements?
  • Do you gamble to pass time or to escape boredom?
  • Do you gamble alone for long periods of time?
  • Have others ever criticised you for your gambling?
  • Have you lost interest in family, friends or hobbies due to gambling?
  • Have you ever lied to cover up the amount of money or time you spend gambling?
  • Have you lied, stolen or borrowed in order to maintain betting habits?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Do you gamble until you lose all your money?
  • After losing, do you feel that you have to try and win back the losses as soon as possible?
  • If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Does gambling make you depressed or even suicidal?

 

The more questions that you answer 'yes' to, the morelikely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organisations detailed below.

 

  • Australian national 1800 gambling helpline - Call 1800 858 858. This is a hotline for all problem gamblers and their families who will be able to speak directly with someone locally, irrespective of where they are calling from within Australia. There is a new facility for help, the National Gambling Help website. Please find it at www.gamblinghelponline.org.au
  • Relationships Australia provides a range of support to problem gamblers and their families, it can be accessed at:www.relationships.com.au
  • Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org.
  • Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operates from locations both within the UK and internationally. Its site can be accessed at:www.gamblingtherapy.org
 

Over 18s only

It is illegal for anyone under the age of 18 to open an account or to gamble on Betfair. Betfair takes its age-verification responsibilities very seriously. We carry out age-verification checks on all customers who use payment mechanisms which are available to under 18s and additionally perform random age-verification checks on customers using other forms of funding mechanisms. We may ask for information to verify your age and could restrict or suspend your account until your age is confirmed. 

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 YEARS OLD FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.

 

Filtering Systems

Betfair advises and encourages its customers to prevent minors from accessing gambling websites. ICRA (the Internet Content Rating Association) are part of the Family Online Safety Institute, and provide general information and advice about internet safety, and Betfair is registered with them as a 'gambling content' site. Visit them at: www.fosi.org.

Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. Because our pages are 'labelled', filtering solutions being used to prevent gambling access are able to detect our site content, and block our pages. If you share your computer with friends or family who are under the legal age to register or bet with our site, please consider parental filtering solutions such as:
Net Nanny™ www.netnanny.com
CyberPatrol www.cyberpatrol.com

 

Code of Conduct

South Australia - Responsible Gambling Code of Conduct 

 


>

responsible gambling policy

betfair australia

Responsible Gambling Awareness Week 2013

Betfair is committed to endorsing responsible wagering as well as promoting the awareness of problem gambling and improving prevention, intervention and treatment. Betfair's Responsible Gambling Policy sets out its commitment to minimising the negative effects of problem gambling and to promoting responsible gambling practices. We believe it is our responsibility to you, our customers, to ensure that you enjoy your wagering experience on our site, while remaining fully aware of the social and financial harms associated with problem gambling. In order to assist our customers in gambling responsibly, we ensure that all our staff receive responsible gambling awareness training and we have provided the following information and features on our site.

  • Customer driven deposit and loss limits
  • Self-exclusion tools
  • Links to the national gambling helpline and other help organisations
  • Self help and awareness information
  • Information and tools to protect underage access
  • Access to all betting transactions for the life of an account

Financial Limits

Functionality is available to set Daily, Weekly or Monthly Deposit Limits. These can be set either when you register for an account or from within your 'Account Profile' if you are already a customer. Limits can be amended at anytime from within your 'Account Profile' and more detailed information about this functionality can be found there. Weekly, Monthly or Yearly Loss Limits are also available. These can be set either when you register for an account or from within your 'Account Profile' if you are already a customer. Limits can be amended at anytime from within your 'Account Profile' and more detailed information about this functionality can be found there. If you require any further information or assistance regarding any of our Financial Limit functionalities, please check out our Help Centre.

Self-exclusion

Should you need to take a break from gambling, we provide a self-exclusion facility which can either be set from within your 'Account Profile' section, or which can be set by our Helpdesk upon request. Self-exclusion means that your account will remain closed for a minimum period of 6 months, and will not be reactivated under any circumstances during the exclusion period (unlike a standard account closure request). A written request (after 6 months has elapsed) is required before account re-opening can be considered. If you are considering self-exclusion, please remember to contact all gambling companies with whom you have accounts and ask to self-exclude with them too. We also recommend that consideration is given to the installation of software that will allow you to block access to internet gambling websites

Third-party exclusion

An individual with a close personal interest in the welfare of a Betfair customer can apply to the Tasmanian Gaming Commission for an order to prohibit that customer from gambling on betting exchanges. The Commission considers such applications, along with any representations from the affected customer, before deciding whether or not to make such an order. Betfair, along with all other betting exchange operators, is provided with a copy of any such order and is required to suspend the account and refund any outstanding account balance. Please contact our helpdesk if you require further information or assistance.

Maintaining control

Whilst the majority of our customers gamble within their means for some it can be more difficult. In order to maintain control of your gambling habits we would like you to bear in mind the following points:

  1. Gambling should be done in moderation and undertaken as a form of leisure not as a genuine way of making money
  2. Avoid chasing losses
  3. Only gamble when you can cover the losses
  4. Keep track of the time and monitor the amount of money you spend
  5. If you need help, use the deposit and loss limits tools to help you control the amount you can spend. These can be accessed from within your 'Account Profile' or you can contact our Helpdesk for assistance.
  6. Should you need a break from gambling, self-exclusion can be set from within your 'Account Profile or our Helpdesk will be able to assist you

 

If you need to talk to someone about any concerns you may have with your gambling, please contact one of the organisations which we have detailed below.

Do you have a problem?

If you are concerned that gambling has had a negative impact on your life or someone else's then the following questions may help you find out.

  • Does gambling prevent you from attending work or other engagements?
  • Do you gamble to pass time or to escape boredom?
  • Do you gamble alone for long periods of time?
  • Have others ever criticised you for your gambling?
  • Have you lost interest in family, friends or hobbies due to gambling?
  • Have you ever lied to cover up the amount of money or time you spend gambling?
  • Have you lied, stolen or borrowed in order to maintain betting habits?
  • Are you reluctant to spend 'gambling money' on anything else?
  • Do you gamble until you lose all your money?
  • After losing, do you feel that you have to try and win back the losses as soon as possible?
  • If you run out of money when gambling, do you feel lost and in despair and feel the need to gamble again as soon as possible?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Does gambling make you depressed or even suicidal?

 

The more questions that you answer 'yes' to, the morelikely it is that you are having difficulties with your gambling. To speak with someone who can give you advice and support, please contact one of the organisations detailed below.

 

  • Australian national 1800 gambling helpline - Call 1800 858 858. This is a hotline for all problem gamblers and their families who will be able to speak directly with someone locally, irrespective of where they are calling from within Australia. There is a new facility for help, the National Gambling Help website. Please find it at www.gamblinghelponline.org.au
  • Relationships Australia provides a range of support to problem gamblers and their families, it can be accessed at:www.relationships.com.au
  • Gamblers Anonymous is a fellowship of men and women who have joined together to do something about their own gambling problem and help other compulsive gamblers do the same. There are regional fellowships around the world. The Gamblers Anonymous international service site is at: www.gamblersanonymous.org.
  • Gambling Therapy provides support and counselling for anyone adversely affected by gambling. Members of the Gambling Therapy Team operates from locations both within the UK and internationally. Its site can be accessed at:www.gamblingtherapy.org

Over 18s only

It is illegal for anyone under the age of 18 to open an account or to gamble on Betfair. Betfair takes its age-verification responsibilities very seriously. We carry out age-verification checks on all customers who use payment mechanisms which are available to under 18s and additionally perform random age-verification checks on customers using other forms of funding mechanisms. We may ask for information to verify your age and could restrict or suspend your account until your age is confirmed. 

PLEASE NOTE THAT ANYONE UNDER THE AGE OF 18 YEARS OLD FOUND TO BE USING THIS SITE WILL HAVE ANY WINNINGS FORFEITED AND MAY ALSO BE REPORTED TO THE POLICE.

Filtering Systems

Betfair advises and encourages its customers to prevent minors from accessing gambling websites. ICRA (the Internet Content Rating Association) are part of the Family Online Safety Institute, and provide general information and advice about internet safety, and Betfair is registered with them as a 'gambling content' site. Visit them at: www.fosi.org.

Filtering solutions allow parents to regulate access to the internet, based on chosen criteria. Parents can use filters to prevent their children from accessing, amongst other things, gambling websites. Because our pages are 'labelled', filtering solutions being used to prevent gambling access are able to detect our site content, and block our pages. If you share your computer with friends or family who are under the legal age to register or bet with our site, please consider parental filtering solutions such as:
Net Nanny™ www.netnanny.com
CyberPatrol www.cyberpatrol.com

Code of Conduct

South Australia - Responsible Gambling Code of Conduct